Notes from the Real World (the friction log)
Broken by Design

Notes from the Real World (the friction log) Broken by DesignNotes from the Real World (the friction log) Broken by DesignNotes from the Real World (the friction log) Broken by Design

Notes from the Real World (the friction log)
Broken by Design

Notes from the Real World (the friction log) Broken by DesignNotes from the Real World (the friction log) Broken by DesignNotes from the Real World (the friction log) Broken by Design

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Broken by Design Most modern service systems are not failing

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